What is Kea AI?

Improve your restaurant’s phone ordering process with Kea AI’s voice assistant. Enhance the customer service, reduce wait times, and minimize errors.

March 24, 2025 10:05 AM

2 MIN TO READ

Adam Brown

Image Credits:

Kea

f you are a restaurant or a business owner, this article might have valuable information for you, that can significantly make the phone ordering process

much easier for all your employees.

As you may know, businesses and restaurants are busy every day with various complex tasks that need a lot of effort in order to be completed.

And often customers become frustrated and upset over the fact that employees don’t have enough time to respond immediately to all the phone ordering calls.

So, Kea AI has a direct goal to make life easier for restaurant chains by improving the customer service experience, using human-centered conversational AI. Founded in 2017, by CEO Adam Ahmad, this AI voice assistant focuses on automating and significantly improving the order-taking process for restaurants.

How exactly does Kea AI work?

Based on artificial intelligence technology, this system is specially designed to manage all the incoming restaurant calls. An advanced system that is able to integrate even the point-of-sale systems, is focused on minimizing the time being spent waiting to order, and at the same time the human errors.

So, the technology behind this uses natural language processing in order to understand and process all the customer's orders in a natural way. The advanced AI technology also makes it easy for the model to recognize different dialects and accents.

As you might ask yourself, no, is not working like a call center, because this AI voice assistant is trained to know automatically your restaurant menu, your typical customers, and other relevant details such as previous orders to make it feel similar to a traditional phone ordering experience.

Even more so, Kea offers your restaurant a couple of representatives from customer service who are focused on monitoring all the processes and jumping in if the conversation needs human intervention.

How long does it take to integrate the Kea AI voice assistant system in your restaurant?

Because it is a relatively long process to train the artificial intelligence model to remember all the specific details about your restaurant, this process can be implemented as quickly as 4 weeks. After that, your restaurant will enjoy the full experience.

If you are not familiar with this artificial intelligence system but are intrigued by the technological advancements, you can always request a free demo directly from their website. This way, you will be able to decide if this Kea system is worth to be integrated into your restaurant chain.

The pricing details are not available on their website, because this Kea voice assistant can’t have a standard pricing category. You can request a customized pricing offer according to the size of your restaurant chain, call volume, and other relevant factors.