An AI voice agent represents a well-created software that is powered by artificial intelligence and can easily understand what customers want and respond accordingly in order to solve their problems and issues in no time. The process is very simple because this AI voice agent is able to figure out directly from the customer statement, what further actions are needed in a certain situation.
It is a great choice for companies and businesses that have offices around the world because it can understand the majority of spoken languages.
Besides using artificial intelligence technology, most AI voice agents are using natural language processing along with voice recognition in order to ensure a smooth
conversation and a good customer experience.
There are indeed plenty of artificial intelligence platforms available that offer this type of service, but only some of them are worth your money because have impressive features that can easily maintain a great customer experience.
- Real-time natural language understanding - represents an important aspect because thanks to this technology, AI voice agents can understand the customer’s intentions.
- Emotion detection - is also a great feature because this way, the AI technology will be able to determine the customer’s feelings and respond safely.
- Multiple languages support - especially for worldwide companies and businesses that have customers from all over the world. This way customers can easily discuss with the AI voice agent in their native language.
Best AI Voice Agents
Let’s dive into some of the best artificial intelligence voice agents that can easily revolutionize the customer service industry, and can keep more clients loyal to a brand.
Cloud Talk
This software is probably the most popular in this industry, mostly because it provides amazing performances, for sales and customer support. Cloud Talk named its AI voice Agent CeTe and handles all the calls for a certain organization or business.
It provides different features such as Intelligence Call Routing, Call Flow Designer, or Workflow automation, in order to maintain a smooth conversation with the customer.
It has multiple pricing plans that start from $9 per user every month only for the AI conversation intelligence feature. The Cloud Talk CeTe agent costs $0,25 per minute. Even more so, it offers three subscription plans, Starter, Essential, and Expert, with prices ranging from $25 per user every month, up to $49 for the Expert subscription plan.
Plivo
This software takes AI technology to the next level because it offers different features for automating routine and repetitive tasks. Businesses and companies can easily choose the primary language and personalize an AI voice agent.
Plivo is perfect for companies from all industries, such as healthcare, because it can easily send notifications, confirm appointments, and offer customer support.
The pricing for Plivo involves a cost of $0.03 per minute of conversation and does not include any additional fees when using its remarkable features.
VOCALLS
And because we also need more conversation channels, VOCALLS has been specially created to make things easier across all channels such as chat, voice, and email. Also powered by artificial intelligence, VOCALLS handles with ease certain repetitive tasks.
It is perfect for medium and also for bigger companies and businesses because it can handle large amounts of data and tasks without issues. This AI voice agent offers features such as Live translation for customers from all over the world and also offers a voicebox, chatbot, and even emailbot, that can handle different customers' issues and solve them successfully.
It should be mentioned that the pricing details for VOCALL are not publicly available, mostly due to the fact that the prices are determined by multiple factors such as company size, chosen features, and many other factors.
We must admit that AI voice agents are no longer a luxury for companies or businesses, and they have become a crucial part of the customer service department. Choose the right AI voice assistant for your company, and let the artificial intelligence handle those time-consuming tasks for you.
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